REMOTE SUPPORT USING Teamviewer
If you need to view a DVR/NVR over the internet or on a mobile phone and require assistance with computer or router configuration, we can help.
Using a secure 256 bit SSL encrypted connection we can log directly into your computer and assist with all your DVR/NVR networking issues including setup, DDNS, Port forwarding & Smartphone connection.
What you need to do:
1. Ensure an engineer is on site
2. Make sure your computer and recorder are connected to the same router with internet access
3. Ensure you have your router username and password details